Privacy Policy

Data protection

Real Escape KG takes the protection of your personal data seriously. We base our data processing on the objective of collecting, processing or using only the personal data required for the reasonable and economic use of our offer. We use the personal data provided by you to fulfill and process your order.

The use of our website is usually possible without providing personal information. As far as on our sides personal data (for example name, telephone number or e-mail addresses) are collected, this takes place, as far as possible, always on voluntarily basis. These data will not be disclosed to third parties without your explicit consent. Please note that data transmission over the Internet (for example, when communicating via e-mail) may have security vulnerabilities. A complete data protection of the data from access by third parties is not possible.

When ordering on our website, you will be asked to enter your name, e-mail address, telephone number or other details to help you with your order. The data collected through the website serve primarily to fulfill the desired service and secondarily to develop of the general activities of our company.

Personal data is stored according to the principles of data avoidance and data economy only as long as required or required by law (legal storage period). If the purpose of the information collected is omitted or the storage period ends, we delete the data.

The customer agrees that the personal data provided by him are used for the contract, customer service and marketing, the latter usually includes only the sending of e-mails about new games. The consent to the sending of the newsletter can be revoked by the customer at any time in writing by e-mail. The customer is also entitled to revoke his consent to the use of personal data after fulfillment of the contract in writing by e-mail to Real Escape KG. Real Escape KG has hired an external processor to provide a server and a mail system. We may grant external service providers access to your personal data resident in the European Economic Area (“EEA”), which we entrust to process, to moderate and maintain the data collected on our website or on the location in accordance with privacy policy.

You have the right, upon request, to request information free of charge about the personal data stored by us, and / or to request a correction or deletion. Exceptions: These are the required data storage for business transactions or the data are subject to the statutory retention requirement. The transfer of your data to third parties is only within the scope of statutory provisions or in the case of your consent.

Privacy Policy for the use of Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses so-called “cookies”, text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. However, if IP anonymisation is activated on this website, your IP address will be shortened by Google beforehand within member states of the European Union or other parties to the Agreement on the European Economic Area.

Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator. The IP address provided by Google Analytics as part of Google Analytics will not be merged with other Google data.

You can prevent the storage of cookies by a corresponding setting of your browser software; however, please note that if you do this, you may not be able to use all the features of this website to the fullest extent possible. In addition, you may prevent the collection by Google of the data generated by the cookie and related to your use of the website (including your IP address) as well as the processing of this data by Google by downloading the browser plug-in available under the following link and install:

Use of Youtube

On our website features of the service YouTube are included. These features are offered through YouTube, LLC 901 Cherry Ave. San Bruno, CA 94066 USA. For more information, see the YouTube Privacy Policy.

Use of Google Maps

On our website, we used Google Maps to show site maps. Google Maps is operated by Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA. By using this website, you consent to the collection, processing and use by Google, one of its agents, or third parties of the data collected and entered by you. The terms of service for Google Maps can be found in Google Maps Terms of Service. For details, see Google’s Privacy Center: Transparency and Choice, and Privacy Policy.

Use of Google AdWords

This website uses the online advertising program “Google AdWords” and as part of that the conversion tracking. Google Adwords sets a cookie on your computer if you have reached our website via a Google ad. These cookies lose their validity after 30 days and are not used for personal identification. If the user visits certain pages of our website and the cookie has not expired yet, we and Google may recognize that the user clicked on the ad and was redirected to this page. Each Google AdWords customer receives a different cookie. Cookies can not be tracked through the websites of advertisers.

Conversion cookie information is used to generate conversion statistics for AdWords advertisers who have opted for conversion tracking. Customers are told the total number of users who clicked on their ad and were redirected to a conversion tracking tag page. However, they do not receive information that personally identifies users.

If you do not want to participate in the tracking process, you can easily disable the Google Conversion Tracking cookie through its Internet browser under User Preferences. You will not be included in the conversion tracking statistics. Learn more about Google’s privacy policy at

Tripadvisor plug-in

We include on our websites plug-ins the tourism website TripAdvisor LLC (address: 400 1st Avenue Needham, MA 02494, USA). You can recognize the plug-ins on the Tripadvisor logo.

If you visit one of our websites with Tripadvisor plug-in, a direct connection to Tripadvisor will be established. We have no control over the nature and extent of the data collected, stored and processed by Tripadvisor. We can only inform you according to our knowledge.

Tripadvisor will be notified via the plug-in that you have accessed the corresponding website of our offer. This also applies to users who are not registered with Tripadvisor. In that case, Tripadvisor may store the IP address.

If you’re a member of Tripadvisor and logged in, the call to a Tripadvisor Plug-in Web page can be uniquely assigned to your Tripadvisor user account.

To prevent Tripadvisor from storing information about you, please log in to Tripadvisor before visiting our web pages. You can also block the plug-ins with add-ons for the browser.

For information on the privacy policy, purpose and scope of Tripadvisor’s data collection and processing, please visit:

Personal data

Personal data that you transmit electronically on this website, such as name, e-mail address, telephone number or other personal information, will only be used by us for the specified purpose, kept safe and not disclosed to third parties. The provider automatically collects and stores information on the web server such as used browser, operating system, reference page, IP address, time of access, etc. These data can not be assigned to specific persons without checking other data sources and we do not further evaluate these data as long as no illegal Use of our website.


Cookies are small files that allow this website to store on the visitor’s computer specific user-related information while our website is being visited. Cookies help us to determine the frequency of use and the number of users of our websites, as well as to make our offers comfortable and efficient for you. On the one hand, we use session cookies, which are cached exclusively for the duration of your use of our website, and on the other, permanent cookies, in order to record information about visitors who repeatedly access our website. The purpose of the use of these cookies is to be able to offer an optimal user guidance and to recognize visitors and to be able to present an attractive website and interesting contents with repeated use. The content of a permanent cookie is limited to an identification number. Name, IP address, etc. are not saved. A single profile about your usage behavior does not take place. A use of our offers is also possible without cookies. You can disable cookies in your browser, restrict them to certain websites, or set your web browser (Chrome, IE, Firefox, …) to notify them when a cookie is sent. You can also delete cookies from your PC’s hard drive at any time. Please note, however, that in this case you will have to reckon with a limited display of the page and limited user guidance.


This disclaimer is to be regarded as part of the Internet offer, from which reference was made to this website. If sections or individual terms of this statement are not legal or correct, the content or validity of the other parts remain uninfluenced by this fact.

Liability for contents of this website

The contents of this website were created with the greatest possible care. For the correctness, completeness and topicality of the contents, however, we assume no liability. As a service provider, we are responsible for our own content on these pages according to the general laws. However, we are under no obligation to monitor transmitted or stored third-party information or to investigate circumstances that indicate illegal activity. Obligations to remove or block the use of information under general law remain unaffected. A liability in this regard, however, is only possible from the date of knowledge of a specific infringement. Upon notification of appropriate violations, we will remove this content immediately.

Liability for links to third party websites

Our offer contains links to external websites. We have no influence on the content of these external websites. Therefore, we can not assume any liability for these external contents. The respective provider or operator of the pages is always responsible for the contents of the linked pages. The linked pages were checked for possible legal violations at the time of linking. Illegal content was not recognizable at the time of linking. However, a permanent content control of the linked pages is not reasonable without concrete evidence of an infringement. Upon notification of violations, we will remove such links immediately.


The operators of this website endeavor to always observe the copyrights of others or to use self-created and license-free works. The content created by the site operators and works on this website are subject to copyright. Third party contributions are marked as such. The reproduction, processing, distribution and any kind of exploitation outside the limits of copyright require the written consent of the respective author or creator. Downloads and copies of this site are for private, non-commercial use only.

Modification of this Privacy Policy

Real Escape KG reserves the right to change this Privacy Policy at any time in accordance with applicable data protection and other legal requirements.

Our contact details

If you have any questions or concerns regarding the processing of your personal data, please contact:

Real Escape KG
Gyrowetzgasse 1
1140 Vienna – AT